Dear Simon
I post this here as you appear to read this site. Thanks for communicating through it. The missive below will appear vexed. I say it with a heart that is open, and that recognises that the club is trying to climb a massive mountain at the moment with limited resources. So forgive me. But I am vexed.
I have an issue that you may be able to help me solve. In fact I have a proposed solution.
Let's imagine the following metaphor. Tickets for Cheltenham are 'eggs'. Tickets to Liverpool are 'milk'
I believe you still have eggs to sell. There is no 'sold out' message in the shop window. But I can't buy eggs because there is a bloody great run on milk! I've tried buying milk. Very hard and with great time and effort. I haven't been able to buy milk. So I want some eggs.
I am incredibly frustrated, for several reasons. Firstly, I didn't manage to get any Liverpool tickets. That, you might reasonably think, is the luck of the draw and the club allocate them as fairly as possible. I believe and accept that. But I managed to get through 5 times for tickets after hundreds of dials only to be cut off. The outcome, sad. The process, shocking.
During the 'run on milk', some tickets I'd already brought (for Barnet) didn't arrive. 2 emails to your ticket office, 2 subsequently (a bit peeved) to your head of ops and not a breath of reply. Fortunately, Barnet sorted it out on my - and your - behalf. Nice. It's money, it's hard earned. Don't take good will for granted.
I can cope with the Liverpool farago. And just about the Barnet. But now I can't get tickets for my local game - which I have attended with my son every time we've played their in recent memory with no hiccup - even though said tickets appear to still be available. As an exile, I can't pop down the club and buy them. So I rely in other methods.
'But aaah' some people will say - the club indicated on Twitter that the tickets behind the stand were sold out. The only ones that were left were for the family and concessions stand! No problem, I reply - because I want TWO ADULT and TWO KIDS tickets. So I want the precise eggs you have left on sale. But you can't - for some bizarre reason - buy these online but only over the phone. So you ring and what happens........ Everyone is trying to buy bloody milk and you can't get through!!
So you see my conundrum. It appears that if you want to do any thing other than buy Liverpool tickets you are stuffed. And if you live away from Plymouth, you are royally stuffed. Therefore the basic law of supply and demand, that allows exchange of money for available goods, is usurped.
So a solution. As I can't reach you. Why don't you call me? As I've spent countless hours failing to make a simple transaction, and indeed trying to to resolve a previous issue where I had already been sold tickets, maybe you could PM me and I will give you my number to sort out tickets.
As they appear to still be available - take this as an order for four tickets for Cheltenham. Two adult and two childrens tickets. In precisely the part of the ground where tickets are still available. PM me and I will give you my number for someone to call me to sort it all out.
Is that OK?
I think there may be a few others like me.
Thanks.
I post this here as you appear to read this site. Thanks for communicating through it. The missive below will appear vexed. I say it with a heart that is open, and that recognises that the club is trying to climb a massive mountain at the moment with limited resources. So forgive me. But I am vexed.
I have an issue that you may be able to help me solve. In fact I have a proposed solution.
Let's imagine the following metaphor. Tickets for Cheltenham are 'eggs'. Tickets to Liverpool are 'milk'
I believe you still have eggs to sell. There is no 'sold out' message in the shop window. But I can't buy eggs because there is a bloody great run on milk! I've tried buying milk. Very hard and with great time and effort. I haven't been able to buy milk. So I want some eggs.
I am incredibly frustrated, for several reasons. Firstly, I didn't manage to get any Liverpool tickets. That, you might reasonably think, is the luck of the draw and the club allocate them as fairly as possible. I believe and accept that. But I managed to get through 5 times for tickets after hundreds of dials only to be cut off. The outcome, sad. The process, shocking.
During the 'run on milk', some tickets I'd already brought (for Barnet) didn't arrive. 2 emails to your ticket office, 2 subsequently (a bit peeved) to your head of ops and not a breath of reply. Fortunately, Barnet sorted it out on my - and your - behalf. Nice. It's money, it's hard earned. Don't take good will for granted.
I can cope with the Liverpool farago. And just about the Barnet. But now I can't get tickets for my local game - which I have attended with my son every time we've played their in recent memory with no hiccup - even though said tickets appear to still be available. As an exile, I can't pop down the club and buy them. So I rely in other methods.
'But aaah' some people will say - the club indicated on Twitter that the tickets behind the stand were sold out. The only ones that were left were for the family and concessions stand! No problem, I reply - because I want TWO ADULT and TWO KIDS tickets. So I want the precise eggs you have left on sale. But you can't - for some bizarre reason - buy these online but only over the phone. So you ring and what happens........ Everyone is trying to buy bloody milk and you can't get through!!
So you see my conundrum. It appears that if you want to do any thing other than buy Liverpool tickets you are stuffed. And if you live away from Plymouth, you are royally stuffed. Therefore the basic law of supply and demand, that allows exchange of money for available goods, is usurped.
So a solution. As I can't reach you. Why don't you call me? As I've spent countless hours failing to make a simple transaction, and indeed trying to to resolve a previous issue where I had already been sold tickets, maybe you could PM me and I will give you my number to sort out tickets.
As they appear to still be available - take this as an order for four tickets for Cheltenham. Two adult and two childrens tickets. In precisely the part of the ground where tickets are still available. PM me and I will give you my number for someone to call me to sort it all out.
Is that OK?
I think there may be a few others like me.
Thanks.
