I was caught out by this 'policy' too. I am unhappy at how this matter was dealt with. Surely, the poilicy should be one of looking at iundividual circumstances, and reacting accordingly? If I lived in Plymouth, or was sure of being able to attend another game, I might have been happy with a voucher. As this isn't the case, my request for a refund should be respected.
'One size fits all' just doesn't woprk in these unusual circumstances.
I have emailed and written to the club to express my feelings on the matter. I have blanked a few irrelevant personal details
''As a lifelong supporter of Argyle, I had been looking forward to the game against Grimsby for some time. I can’t often travel to Plymouth, but had decided some while ago that the Grimsby game would be a great one to attend, as this fixture was my first ever Argyle game in the 1960s.
I went to the ground on Friday afternoon to buy a ticket. In the light of the forecast, I did ask if there was any possibility that the game would be postponed. I was assured that it would go ahead.
I don’t stay permanently connected, and was completely unaware of the postponement until I arrived at the ground on Saturday. Obviously, I fully understand - and accept - the need for the game to be postponed.
However, I was very surprised not to be offered a refund of the cost of the ticket. Initially, I was offered a ticket for the rearranged game. Presumably, this will be midweek, and, as I live two hundred miles from Plymouth, it would not be easy for me to attend.
I was subsequently offered a voucher for a further ticket, and told that this was in line with the terms and conditions of sale, which were available on the website. I have looked, but can only find reference to Season Ticket Holders, not purchasers of single tickets.
This is not a great option, as I am .......... It is difficult to make long term plans, and I may well be unable to attend another home game this season. I usually, attend far more away than home games, as they can often be nearer than a ‘home’ game.
I am far from happy at the dismissive manner in which my request for a cash refund was treated. The alternative offered is not acceptable, nor necessarily useful to me. It was an excellent example of how not to foster positive supporter / customer (how I hate that term!) relations.
For my weekend supporting Argyle, I am out of pocket to the tune of travel, two nights accommodation and the cost of a voucher which I may or may not be able to use.
I hope that this policy is reviewed so that supporters -particularly ‘long distance’ ones such as myself – are treated fairly.
Yours sincerely ''