chunkymonkey78 wrote: I had a similar situation earlier on in the season, got a credit note for a cup game as one of my kids was taken ill overnight.
Was told I could only use it against a league game! When I pointed out I was a season ticket holder so useless to me, was told league games only, cannot be used in club shop or anywhere.
Two emails to the club asking if I could use the note for the next cup game were also completely ignored too, decided to just let it lie but wasn't happy with the policy or the service given at the time.
This is a different situation. If you buy a ticket then cannot attend, the club doesn’t have to offer you anything. That the club offered you a credit to be used at another cup game is beyond what they are obliged to do.