by Devon General
» 22:34 26 Jun 2020


Regular suppliers of coaches for supporters to away games over many seasons are closing down.

CUSTOMER UPDATE
Wednesday 24th June 2020
The very sad decision has been taken to close Plymouth Citycoach, the holiday and day trips company owned and operated by Plymouth Citybus.

We are deeply sorry for the disappointment and sadness this will cause our customers.

The company has been operating since the 1980s but has fallen victim to the financial repercussions of the Covid-19 pandemic.

Plymouth Citycoach had to suspend its programme of day trips and holidays in March for safety reasons and had already cancelled all holidays and trips up to and including this September. Staff have been working remotely to refund customers in full for their cancelled holidays and trips and the process of refunding all bookings is still underway and will take some weeks.

Plymouth Citycoach operated as a member of Bonded Coach Holidays, with adherence to its charter and strict financial procedures and all monies will be refunded to customers in due course.

The closure of Plymouth Citycoach potentially affected seven staff and will unfortunately result in the loss of six jobs, as during the redundancy consultation process with staff, one offer of alternative employment within Plymouth Citybus was taken up.

The closure is the result of the severe financial pressure the entire coaching industry has come under over the last three months. The loss of passenger booking income, remaining overheads such as coach maintenance, insurance and depreciation costs for its fleet and the potential introduction of social distancing measures reducing coach capacities, has eroded the viability of the business.

Plymouth Citybus MD Richard Stevens commented:

'We are devasted that we have had to make this decision and deeply regret the loss of the jobs of our colleagues, all loyal and long-serving staff, but we were faced with no other option due to the effects of the pandemic.

'I would like to thank most sincerely our customers for their support for Plymouth Citycoach over many years and I do appreciate that they will feel the loss of holiday and breaks programme very keenly.'

Customer refunds with be dealt with by Plymouth Citybus staff, in date order of holiday and customers do not need to make contact with the company at this point. Please be patient, we are working as hard as we can to refund many bookings and please rest assured we will get to yours.

Emergency e mail contact can be made via: Customer.experience@plymouthbus.co.uk or on 01752 662271.

Thank you again for your valued past support and for your patience and understanding during these difficult times.


http://www.plymothiantransit.com