Steve Evans wrote:arrythewurzel wrote: I’m still stuck. The email not matching is a red herring and can’t be the reason. Even if it were why can’t this be a user change in the login area!
i got through on the 'phone at about 3 minutes to two yesterday and was immediately in a queue,try this 'arry.
Thanks - will try. I did email but guess they’ve got a lot of people emailing. Hope there’s some learning from this - like a fortnight before put out some communications about making sure your Online account works and is up to date ... we shouldn’t need password resets, VPN’s (whatever that is!) Assignments, workarounds etc just to renew a long held season ticket !