Yes StillGreen that has been my experience of them. I once wrote a claim for a relative who had to stay overnight mid-journey during the floods around Taunton a few years ago. They not only sent vouchers to cover the rail journey but paid the accommodation and hotel restaurant bill, including drinks. I hope you get something back as you surely deserve it mate.StillGreen":1o9gqipz said:Thanks memory man. Letter going to Great Western. They apparently send vouchers which we will use towards our train tickets to Pompey.