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Warning- Don't buy tickets in advance, no refunds given
- Thread starter foreigner
- Start date
Keepitgreen":1fno4koi said:
The scenario hasn't changed though. I had friends come down from Buckinghamshire just for this match. They're not even Argyle fans, but potentially they could have been. They're not going to come down for another game, so they're out of pocket of £55.00.
I have no idea whether Argyle can lawfully get away without giving a refund, but from a PR point of view it's a pretty average policy not to refund in full. It doesn't affect me as I'm a season ticket holder but I'd be pretty miffed if the club withheld my money especially as the postponement was the clubs fault, albeit weather related.
As an example of how it should be done, I pre booked tickets for all 4 days of Somerset v Essex in the County Championship in September. One of the days there was no play for rain, I never had to contact Somerset, they emailed me to confirm they had refunded my card for the ticket cost that day. That's customer service Argyle
As an example of how it should be done, I pre booked tickets for all 4 days of Somerset v Essex in the County Championship in September. One of the days there was no play for rain, I never had to contact Somerset, they emailed me to confirm they had refunded my card for the ticket cost that day. That's customer service Argyle
GreenThing":1wnumew2 said:
I see what you're saying as regard to maybe I was lucky to get anything, but the point still stands that to some people, credit notes are useless.
Especially season ticket holders that have paid hundreds of pounds up front already.
I have just checked Argyle's customer charter with regards to ticket refunds & it refers to EFL regulations. The EFL regulations totally mirrors Argyle's regarding refunds so it must be generic league policy.
My ferry to Ireland was cancelled due to bad weather this summer. Irish Ferries' T & C's only offer a voucher only offer & no refund so this practice is quite common.
But it doesn't make it right though.
My ferry to Ireland was cancelled due to bad weather this summer. Irish Ferries' T & C's only offer a voucher only offer & no refund so this practice is quite common.
But it doesn't make it right though.
chunkymonkey78":1z8rbov6 said:
So presumably on that logic anyone who requires a credit note for a Grimsby ticket will only be able to use it against a cup game & there aren't going to be too many of those before the end of the season.
Argyle certainly have a knack for pi$$ing off their core support.
Have you contacted the Chairman? I'll bet he doesn't know this sort of thing is going on.
I’m surprised no one has blamed James Brent.
It’s a while since something was his fault so he must be due.
:stir:
It’s a while since something was his fault so he must be due.
:stir:
- Oct 31, 2010
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Argyle use Ticketmaster for online ticket sales and their policy if someone can't get to a rescheduled concert or show is ....
Having not had a home game postponed for around 10 years this is a relatively new situation for the Argyle staff and all efforts on Saturday would have been about the logistics of postponing the game.
I'm sure on Monday when everything has settled down the club staff will look at this unique situation that affects only a few fans who can't get to the rescheduled game and come to a sensible decision.
Having not had a home game postponed for around 10 years this is a relatively new situation for the Argyle staff and all efforts on Saturday would have been about the logistics of postponing the game.
I'm sure on Monday when everything has settled down the club staff will look at this unique situation that affects only a few fans who can't get to the rescheduled game and come to a sensible decision.
I must admit that I was pretty miffed ast the response I had at the ticket office yesterday.
I sent an email to SH this morning and received a very prompt personal response from him saying that he will look into it and get back to me.
I am massively impressed that he has responded so quickly. I can't imagine a swift response fromm The Glazers -- or indeed any other chair - in similar circumstances!
I sent an email to SH this morning and received a very prompt personal response from him saying that he will look into it and get back to me.
I am massively impressed that he has responded so quickly. I can't imagine a swift response fromm The Glazers -- or indeed any other chair - in similar circumstances!
Aldershot Exile":1xwygnw1 said:
Let us know how you get on, on top of that whilst my mate was sown he wanted to pick tickets up for the Bolton Cup Game ! They don't go in general sale until Monday, talk about making it as difficult as possible for exiled supporters to attend !
David_Fisher":3ac39iyo said:
No I left it at that. Figured it was because I was lucky to get anything anyway but was such a pointless rule and gesture I've reconsidered booking in advance since then.
Can I make a suggestion. If the club are only offering credit notes and you aren’t sure you are travelling down again. Why not offload the credit note to someone local via a thread on here who is going to buy a ticket for a game?
So I go through the rigmarole of communicating with someone I don't know, and organising secure delivery and secure payment?
Why would anyone want to buy a ticket that way, when they could buy one via the club in the normal way?It's not as if tickets are going to be in short supply any time soon.
An excellent alternative would be to refund the admission cost to anyone who was in the unfortunate position I was in on Saturday! Simple, and everyone is happy.
Why would anyone want to buy a ticket that way, when they could buy one via the club in the normal way?It's not as if tickets are going to be in short supply any time soon.
An excellent alternative would be to refund the admission cost to anyone who was in the unfortunate position I was in on Saturday! Simple, and everyone is happy.
Postponements at Home Park are such a rare occurrence that this will only affect fans once in a blue moon - and even then only the fans who are unable to use a credit note to attend another match (that must be a rarity in itself at this stage of the season).
I have some sympathy with those fans, but more sympathy with the club - who had to give away thousands of pounds worth of food because of the postponement, not to mention unsold programmes etc. Then there are the kids who were going to be mascots at the game - none of whom would have experienced a home Argyle postponement in their lifetime only to see their big day ruined by one. Also the chap on here who posted about the kids match that was due to take place at half-time... imagine how gutted those kids would have been.
I have some sympathy with those fans, but more sympathy with the club - who had to give away thousands of pounds worth of food because of the postponement, not to mention unsold programmes etc. Then there are the kids who were going to be mascots at the game - none of whom would have experienced a home Argyle postponement in their lifetime only to see their big day ruined by one. Also the chap on here who posted about the kids match that was due to take place at half-time... imagine how gutted those kids would have been.