GoGoGreen wrote:SatisfiedinSouthway wrote: Same here. Trying to purchase mine , my wife’s and my daughters. Can only add mine to basket.
And can’t get through to box office. Why don’t the phone lines have a queuing system ?
It’s not exactly first come first served if it’s a lottery getting through is it.
Whether first come first served was fair in the first place is another argument altogether.
I don't think it is first come, first served for renewing season tickets? As I understood it, if you were a season ticket holder in 19/20 you would be eligible to renew your season ticket up to the 14th August. As capacity will be limited once matches start it's the availability of match tickets that will be first come, first served to season ticket holders in the first instance.
Just renewed 2 adults, 2 children with no issues other than having to log in to 4 separate online accounts and do 4 transactions!
Unless I've got it wrong, GoGo, my understanding is that there is a 'first come first served' situation for existing season ticket holders. Put simply, if 6,000 renew their tickets and the government-imposed limit for a match at Home Park is only 5,000, then the first 5,000 who bought tickets from 10.00am today will be allowed in and the other 1,000 will be given iFollow passes to watch at home. I'm open to correction on that.
I've had no problem (smooth as anything) renewing my own ticket online but as my daughter has only recently registered an online account - despite having bought season tickets for many seasons, including 2019/20 - the system doesn't recognise her and won't allow 'renewal'. I've been trying to phone on her behalf all morning, so far, but get the same message, 'we can't take your call - go online' over and over. Very strange that there is no queueing facility...