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iFollow Argyle
- Thread starter Trev501
- Start date
Does anyone understand how the live streaming subscription works? According to the site you only get live streaming (abroad) with the free service but this doesn't give you live commentary. So if I want live streaming abroad and commentary in the UK it would seem I will need two subscriptions - one free, one £45! Seems a bit odd to me ...
And will I need to be "abroad" to register for the free service and in the UK to register for the paid one? :crazy:
And will I need to be "abroad" to register for the free service and in the UK to register for the paid one? :crazy:
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I am still waiting for my refund from my subscription for AP, I will not sign onto ifollow until I do. As far as i'm concerned it is a ripoff for expats.
Ifollow cutoff my subscription to AW on June 7th, when they had informed expats they would do so on June 9th, by which time I would have received my refund, I had renewed in January and I have the confirmation from my credit card statement that I paid and I received the service from January to June 7th. By Rob McNicholl's (Argyle Communications) own statement I was owed 7 months refund, all I have been given is the runaround from ifollow, 3 times I have been asked to provide proof I paid, each time I have now they want proof of the confirmation e-mail saying I had paid, I have never received a e-mail saying this, my proof is I have received the service.
I have sent them a number of reminders asking where my refund is, and they just ignore them. For expats the cost of the service has gone from approx. $70 to $190.00, we are not given a choice of do we just want what we had from AP or do we want AP + the video live stuff, IT IS ALL OR NOTHING, until I receive the refund it will be nothing, meaning it will be a long season for me.
Thanks a lot ifollow.
Ifollow cutoff my subscription to AW on June 7th, when they had informed expats they would do so on June 9th, by which time I would have received my refund, I had renewed in January and I have the confirmation from my credit card statement that I paid and I received the service from January to June 7th. By Rob McNicholl's (Argyle Communications) own statement I was owed 7 months refund, all I have been given is the runaround from ifollow, 3 times I have been asked to provide proof I paid, each time I have now they want proof of the confirmation e-mail saying I had paid, I have never received a e-mail saying this, my proof is I have received the service.
I have sent them a number of reminders asking where my refund is, and they just ignore them. For expats the cost of the service has gone from approx. $70 to $190.00, we are not given a choice of do we just want what we had from AP or do we want AP + the video live stuff, IT IS ALL OR NOTHING, until I receive the refund it will be nothing, meaning it will be a long season for me.
Thanks a lot ifollow.
After almost 3 weeks with no reply from iplayer i am giving up. I might sub if it gets sorted out come he start of the season but currently for me its a shambles, AW had its moments but at least it worked.
My concern is will the UK registered Commentary option work for the periods of the Season I'm not in the UK. I don't want to faff about with VPNs etc as the way it's worked up until now has been sufficient for my needs.
I dont want to pay the extra for outside UK use as I'm not too worried about live streaming,the "pictures" are better through my headphones, plus I don't have to stare at my tablet for a couple of hours.
I like AW (don't use it at home) but if it's a case of having no choice other than paying the higher price for the Streaming Service on top of my ST and travel costs, I will go without and deprive someone of my cash.
I dont want to pay the extra for outside UK use as I'm not too worried about live streaming,the "pictures" are better through my headphones, plus I don't have to stare at my tablet for a couple of hours.
I like AW (don't use it at home) but if it's a case of having no choice other than paying the higher price for the Streaming Service on top of my ST and travel costs, I will go without and deprive someone of my cash.
SwimWithTheTide":3dx8oepe said:
Yes, sorry! Got my crosses and ticks mixed up... :doh: I'm still a bit confused though! Presumably if I'm in the UK I can't register for the live streaming package until I'm abroad. But presumably I will then still be able to listen to commentary when I'm in the UK? I don't want to fork out for two paid subscriptions!
I'm guessing there will be less restrictions with a UK package working abroad than the live streaming working in the UK, but it has all been a bit unclear and rushed.
Releasing the new service with no app in place or definite app release date is poor. The new website is less compatible with devices now also.
Releasing the new service with no app in place or definite app release date is poor. The new website is less compatible with devices now also.
Another disappointed ex AW subscriber here. Living in a time zone 7 hours ahead of UK I was more than happy with the live commentary option. I can't imagine sitting up half the night starring at my computer screen watching the live feed especially at the much increased cost. Why isn't there an over seas option that gives the same Service as before? I won't be renewing the subscription as things stand.
Guiri Green":2px46qia said:
This will probably sound silly, but how do you know you've got it working? I can see the Luke interview from the Saltash game, if that helps.
Bermudian Green":nr59v3k3 said:
After logging in using Chrome I was able to view videos from the Archive as I did on the old AW.
Not seen or tried any audio comms yet. My subscription runs out in December, I'll be both on the UK and abroad before then so time will tell if I'm denied commentary when away.
I wont renew if my only non UK option is live steam only.
Late to this; UK based subscription to Argyle Player expires end of December. No updated content on the iOS app, went into iFollow website and didn't recognise my password and allegedly sent me a password reset email. This was on Saturday, as of yet no email has been received. Don't want to lose any money on a service that no longer exists.
Can one of you good people let me know what I need to do next and who I need to contact? Cheers.
Can one of you good people let me know what I need to do next and who I need to contact? Cheers.
Sorted now, password reset magically arrived when I contacted them. They just need to sort their app situation out now.
iFollow strikes me as a worthy concept, but one that is woefully short of development and real-world testing.
It appears it's being rolled out without all the customer use-cases identified and back-office support functions in place, let alone tested - and that's assuming the basic technical architecture is designed, implemented and commissioned.
Personally I'd be very wary right now.
It appears it's being rolled out without all the customer use-cases identified and back-office support functions in place, let alone tested - and that's assuming the basic technical architecture is designed, implemented and commissioned.
Personally I'd be very wary right now.