update on Season Tickets? - July 30, 2021 - 6000+

[Pogleswoody]

All done!! I'd forgotten tbh waiting in for the boiler man to come!!

Only point is that the discount is shown under an 'Account' box showing the amount. You have to click on 'Your Account' button. It then shows the discount and a new button, confirm amount and 'Use Account'.

When you press Use Account the amount comes off. If you get to the payment page and it is wrong, go back to use the discount amount in your 'Account'.

Anyway, I'm signed up Ryan!! I've got a touch of the old Greek philosophers (Dodgy knees!) but I'll do my best :scarf:

 

[Martyn]

I keep logging into tickets@pafc.com, but can’t get any further. Trying to renew

I get the same no option to purchase and no credit on my account?

Gave up in the end, as there was no purchase option, even though I could get every game last season. Online.

Phoning was a joke. They said I was no. 18, then after being on the phone for 51 mins, the line went dead.

In the end, went up to the ticket office, waited in a small queue, all done. Excellent staff up there, but the website and phone needs looking at.

 

[Pogleswoody]

I keep logging into tickets@pafc.com, but can’t get any further. Trying to renew

I get the same no option to purchase and no credit on my account?

Gave up in the end, as there was no purchase option, even though I could get every game last season. Online.

Phoning was a joke. They said I was no. 18, then after being on the phone for 51 mins, the line went dead.

In the end, went up to the ticket office, waited in a small queue, all done. Excellent staff up there, but the website and phone needs looking at.

Is it your sign in? are you in the 'wrong place'? Mine was ridiculously easy tbh. Clicked on remembered login details. Message was there that I had a season ticket renewal in my basket. Clicked on that, paid (only the discount box fooled me for a minute) got receipt and email. All done.

So I can't complain. :clap:

You can, of course, if it didn't do it for you.

 

[jthep]

Just renewed mine (and I live 200 miles away). Very straight forward - you just need to apply the Account offer. The whole thing took around 2 minutes and the discount is in my view extremely generous. Well done Argyle on the process and thank you Simon for the discount!

 

[The Lyndhurst Sage]

All done!! I'd forgotten tbh waiting in for the boiler man to come!!

Only point is that the discount is shown under an 'Account' box showing the amount. You have to click on 'Your Account' button. It then shows the discount and a new button, confirm amount and 'Use Account'.

When you press Use Account the amount comes off. If you get to the payment page and it is wrong, go back to use the discount amount in your 'Account'.

Anyway, I'm signed up Ryan!! I've got a touch of the old Greek philosophers (Dodgy knees!) but I'll do my best :scarf:

Wish I'd read this first. I went by the announcement which simply said: The discount will be applied on individual e-ticketing accounts and will come off the total balance at the end of the transaction. 

I didn't see an account button or a discount button. Consequently the discount wasn't applied and the full price has been charged to my card

 

[Argyle Nutter]

I keep logging into tickets@pafc.com, but can’t get any further. Trying to renew

I get the same no option to purchase and no credit on my account?

Gave up in the end, as there was no purchase option, even though I could get every game last season. Online.

Phoning was a joke. They said I was no. 18, then after being on the phone for 51 mins, the line went dead.

In the end, went up to the ticket office, waited in a small queue, all done. Excellent staff up there, but the website and phone needs looking at.

Is it your sign in? are you in the 'wrong place'? Mine was ridiculously easy tbh. Clicked on remembered login details. Message was there that I had a season ticket renewal in my basket. Clicked on that, paid (only the discount box fooled me for a minute) got receipt and email. All done.

So I can't complain. :clap:

You can, of course, if it didn't do it for you.

All done now pogs, had to sit on phone for approximately 45mins, apparently my email was still linked to 2 old accounts once deleted I was able to renew online, similar to another though. I applied the discount but after signing up for finance the receipt shows full price so see what transpires. If not I have £80 to pend in the shop

 

[Pete Day]

I've just renewed my ticket. I clicked the option to apply the £80 credit and finalised the transaction only to find the credit hadn't been applied. It is still sat in my account, and I've paid the full £395.

Curiously enough my mate renewed his this morning and somehow had a 20% discount AND the £80 credit come off. He has shown his confirmation email showing that he only paid £235 for his ticket. He didn't even question it until I pointed it out to him.

I've emailed the ticket office asking for an explanation, and whether my £80 credit can be retroactively applied (or just paid in to my bank account).

 

[ZeeZan6]

Got my season ticket online this morning, easy peasy.. Back to block 3 after an 8 year break. :scarf:

 

[Pogleswoody]

I keep logging into tickets@pafc.com, but can’t get any further. Trying to renew

I get the same no option to purchase and no credit on my account?

Gave up in the end, as there was no purchase option, even though I could get every game last season. Online.

Phoning was a joke. They said I was no. 18, then after being on the phone for 51 mins, the line went dead.

In the end, went up to the ticket office, waited in a small queue, all done. Excellent staff up there, but the website and phone needs looking at.

Is it your sign in? are you in the 'wrong place'? Mine was ridiculously easy tbh. Clicked on remembered login details. Message was there that I had a season ticket renewal in my basket. Clicked on that, paid (only the discount box fooled me for a minute) got receipt and email. All done.

So I can't complain. :clap:

You can, of course, if it didn't do it for you.

All done now pogs, had to sit on phone for approximately 45mins, apparently my email was still linked to 2 old accounts once deleted I was able to renew online, similar to another though. I applied the discount but after signing up for finance the receipt shows full price so see what transpires. If not I have £80 to pend in the shop

Welcome (back) to the Pleasuredome, Nuts! :scarf:

 

[ken jackson]

Stupid question coming up. I've renewed on line, no problem but not sure when they can be collected. It's probably written somewhere but I can't see it. :facepalm:

 

[The Lyndhurst Sage]

Allow 24 hours for collection

 

[L G]

I envisaged problems renewing mine as it's the first season going from an adult to an O65. No such problem as this had been taken into account in my renewal notification. Add to the fact the loyalty discount was sat in my account made it a seamless two minute transaction. Well done Argyle.

Geddon Bob! I'd have put you at 55 tops!

 

[Keepitgreen]

I envisaged problems renewing mine as it's the first season going from an adult to an O65. No such problem as this had been taken into account in my renewal notification. Add to the fact the loyalty discount was sat in my account made it a seamless two minute transaction. Well done Argyle.

Geddon Bob! I'd have put you at 55 tops!

Thank you Paul, you smooth talker.

 

[Paranoid Android]

I keep logging into tickets@pafc.com, but can’t get any further. Trying to renew

I get the same no option to purchase and no credit on my account?

Gave up in the end, as there was no purchase option, even though I could get every game last season. Online.

Phoning was a joke. They said I was no. 18, then after being on the phone for 51 mins, the line went dead.

In the end, went up to the ticket office, waited in a small queue, all done. Excellent staff up there, but the website and phone needs looking at.

Refer you to Ottawa Greens post above Martyn. This comes up time and again day 1 of season tickets and for cup games.

No business is going to put capacity in place just for one off peak periods. Frustrating as it is. Doesn’t make any sense for them to waste the investment.

Saying that the CEO has really upped their game when it comes to customer service and ticket delivery.

 

[Doyley43]

I've just renewed my ticket. I clicked the option to apply the £80 credit and finalised the transaction only to find the credit hadn't been applied. It is still sat in my account, and I've paid the full £395.

Curiously enough my mate renewed his this morning and somehow had a 20% discount AND the £80 credit come off. He has shown his confirmation email showing that he only paid £235 for his ticket. He didn't even question it until I pointed it out to him.

I've emailed the ticket office asking for an explanation, and whether my £80 credit can be retroactively applied (or just paid in to my bank account).

I did the same for our two tickets! It looked like the credit wasn’t applied but if you look closely it has come off what you actually paid. That’s what happen to me and I thought the discount didn’t come off so maybe check again - Jon